Returns, Cancellations & Delivery Policy

Returns

All returns are subject to a handling charge. Only goods from within the Best Pneumatic Systems catalogue will be considered for return. Non-catalogue items are non-returnable, unless faulty.

Requests to return goods must be made within 5 days from the date of the delivery note. Returned goods must be unused and in good working order.

Best Pneumatic Systems reserve the right to decline any returns, especially requests for the return of large quantity orders specifically ordered for your requirement. Goods are not to be returned without an authorised return note complete with a Best

Pneumatic Systems returns number. Any returned items must be accompanied by a Best Pneumatic Systems returns note, failure to include this makes the return void.

Best Pneumatic Systems decision whether to accept return or cancellation is an independent decision based on our own business policies and is not dependant solely whether the original manufacturer or our supplier will accept the goods back for return or cancellation of the order. Therefore, direct contact by any of our customers to our suppliers will not be entertained and will, in fact, result in an automatic rejection of that return claim by us.

Cancellations

Any request to cancel an order/back order must be made in writing via email to sales@bestpneumatics.com. If accepted, a confirmation email will be sent accepting the request. Non-catalogue items cannot be cancelled, under any circumstances. Goods to be shipped directly from manufacturer must be cancelled within 1 hour of ordering. Cancellations will not be accepted if the goods have already been despatched by the manufacturer. Best Pneumatic Systems will not accept any order cancellation due to the manufacturer extending the expected or promised date.

Delivery Discrepancies

Any discrepancy with deliveries from Best Pneumatic Systems must be reported within 5 days from the receipt of goods. It is your responsibility to check the condition of your consignment whilst in the presence of the delivery driver and sign accordingly if the consignment is damaged. This also applies if the required delivery time is not met and the stated number of parcels are not present. Any claims cannot be accepted if the details are not made apparent on the consignment note.

Customer Order Errors

Customer order errors can only be cancelled/amended within 1 hour of the order being placed. Goods ordered incorrectly can only be returned within 5 days of receipt of the good(s). Best Pneumatic Systems reserve the right to review returns or cancellation trends or history with any individual customer, and may choose to review that customers pricing structure or credit items to reflect any excessive level of returns or cancellations. Best Pneumatic Systems may also choose to forbid any further returns or cancellations from any one customer, for any reason.